Privacy Policy

Last updated: September 2026

1. Introduction

Cool Care Appliance Service ("we," "us," "our," or "Company") respects the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information:

• Name and contact information (phone number, email address)
• Service location and address (and map coordinates, if you choose a suggested location)
• Appliance details (washing machine or fridge type, brand, problem) and service history
• Payment information

Automatically Collected Information:

• IP address and browser information
• Pages visited and time spent on website
• Device type and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services
• To process service appointments and payments. Service requests submitted on our website are sent to us through WhatsApp.
• To communicate with you about your service
• To send promotional materials and updates (with your consent)
• To comply with legal obligations
• To analyze website usage and improve user experience
• To prevent fraud and ensure service security

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With service providers who assist us in operating our business
• As required by law or legal process
• To protect our rights, privacy, safety, or property

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website uses cookies to enhance user experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect information from children.

9. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct or update your information
• Right to request deletion of your information
• Right to opt-out of promotional communications

10. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information at any time.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Cool Care Appliance Service
11/1, West 5th Street, Tattaneri
Madurai 625018
Phone: +91 93635 13386
Email: info@coolcareapplianceservice.com

13. GDPR Compliance (if applicable)

If you are located in the European Union or other regions with data protection regulations, we comply with applicable GDPR requirements and provide additional rights for data subjects.

14. Grievance Redressal

If you have any grievances regarding data handling, please contact us immediately. We will endeavor to resolve all grievances within 30 days.